Privacy Policy

Overview

This privacy policy describes how OnyxLabs Private Limited ("we", "us", or "our") collects, uses, and discloses personal information when users visit our services including My Condo or use our property management platform.

Information We Collect

Directly Provided Information

Users provide information when they:

• Fill out website forms or create an account
• Subscribe to our newsletter or request a demo
• Contact our support team
• Use our property management platform
• Participate in surveys or promotions

Types of Personal Information

• Name and contact details (email, phone number)
• Company name and job title
• Property and flat information
• Tenant and owner details
• Financial data (charges, invoices, payments)
• Account credentials
• Communication preferences

My Condo Platform-Specific Data Types

The My Condo platform processes additional property management data:

• Property Information: Building layouts, flat configurations, common areas, amenities
• Resident Data: Tenant profiles, lease agreements, family member details, emergency contacts
• Financial Records: Rent payments, maintenance fees, utility bills, security deposits, outstanding dues
• Maintenance Data: Service requests, vendor information, work orders, completion reports
• Utility Management: Meter readings, consumption patterns, billing cycles, payment history
• Document Storage: Lease documents, identity proofs, property photos, compliance certificates
• Communication Logs: Notices, announcements, complaint records, resolution tracking
• Access Records: Entry logs, visitor management, security system data

Automatically Collected Information

When visiting our site, we automatically collect:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Click patterns and interactions

How We Use Your Information

We use collected information to:

• Provide and improve our property management services
• Process transactions and manage your account
• Send administrative updates and important notices
• Respond to inquiries and provide customer support
• Personalize your user experience
• Monitor usage trends and improve our platform
• Detect and resolve technical issues
• Comply with legal requirements

My Condo-Specific Data Usage

For property management operations, we use your data to:

• Property Operations: Manage flat assignments, track occupancy, coordinate maintenance
• Financial Management: Generate rent receipts, track payments, calculate dues and penalties
• Tenant Services: Process service requests, send notices, manage visitor access
• Utility Management: Track consumption, generate bills, monitor usage patterns
• Vendor Coordination: Assign work orders, track completion, manage vendor payments
• Compliance & Reporting: Generate regulatory reports, maintain records, audit trails
• Communication: Send property updates, emergency alerts, payment reminders
• Analytics: Occupancy trends, expense analysis, maintenance patterns (anonymized)

Information Sharing

We may share information with:

• Service providers who assist in our operations
• Business partners with your consent
• Professional advisors (lawyers, accountants)
• Regulatory authorities when required by law
• Potential business transaction partners

My Condo Multi-Stakeholder Data Sharing

Within the My Condo platform, data may be shared between:

• Property Owners & Tenants: Lease details, payment status, maintenance requests
• Association Managers: Common area expenses, building maintenance, compliance reports
• Authorized Vendors: Assigned maintenance tasks, contact information, work specifications
• Payment Processors: Transaction data for rent, fees, and vendor payments
• Utility Providers: Consumption data, billing information, payment records
• Emergency Services: Contact details and property access in emergencies
• Government Authorities: Compliance reports, tax documentation, legal requirements

Data Access Controls: Each user role has specific access permissions. Tenants cannot access other tenants' data, vendors see only their assigned work, and financial data is restricted to authorized parties only.

Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Delete your personal information
• Restrict data processing
• Request data portability
• Withdraw consent

Data Security & Abuse Prevention

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption and security protocols to safeguard your data.

Security monitoring includes:

• Real-time threat detection and prevention
• Automated abuse detection systems
• Rate limiting and usage pattern analysis
• IP reputation checking and geo-blocking
• Suspicious activity alerts and investigation
• Compliance monitoring for fair usage policies

Important: Any detected abuse, including attempts to circumvent security measures, exploit vulnerabilities, or violate fair usage policies, will result in immediate account suspension and potential legal action as outlined in our Terms of Service.

Additional Policies

• We retain data only as long as necessary for business purposes
• International data transfers may occur with appropriate safeguards
• This policy may be updated periodically

Children's Privacy & Indian Data Protection

• Children's Data Protection: We do not knowingly collect personal data from children under 18 years without verifiable parental consent as per Indian law
• DPDP Act 2023 Compliance: Our data processing activities comply with the Digital Personal Data Protection Act, 2023
• Consent Management: We obtain appropriate consent before processing personal data as required under Indian regulations
• Data Localization: Critical personal data is stored and processed in accordance with Indian data localization requirements
• Grievance Redressal: We maintain a grievance redressal mechanism as mandated by Indian data protection laws
• Data Principal Rights: Users can exercise their rights under Indian data protection legislation including right to correction, erasure, and data portability

Contact Us

If you have any questions about this Privacy Policy, please contact us: